Refund policy

The short version

We stand behind the print. If something arrived wrong, we'll make it right. Because every shirt is made to order, we don't take products back. We replace them.

What's covered

We'll replace any item that arrives with:

A misprint, a printing defect, or artwork that doesn't match the listing
Damage that happened in transit
The wrong design, size, or color from what you ordered

What's not covered

Ordering the wrong size when the shirt matches the size chart
Normal wear, fading, or damage from washing outside the care instructions
Changing your mind after the order has been printed
Items reported more than 30 days after delivery

How to file a claim

Email info@casualfridaytees.com within 30 days of delivery.
Include your order number.
Attach clear photos of the issue, plus one photo of the whole shirt laid flat.
Keep the item unworn and unwashed until the claim is resolved.

We review claims within 3 business days.

You don't send anything back

Since every shirt is printed to order, returning the original doesn't help anyone. Keep it, recycle it, or use it as a paint shirt. We just need the photos.

Replacement terms

If the fault is ours (misprint, defect, transit damage, wrong item shipped), we send a corrected shirt at no charge, shipping included.

If the fault isn't ours (wrong size ordered, changed mind, address entered incorrectly), we can print a replacement at the current product price plus shipping.

Refunds

Because every item is printed to order, we issue replacements rather than refunds. If a replacement isn't possible, we'll refund the item in full to the original payment method.

Sizing and exchanges

We don't offer size exchanges, so please check the size chart on each product page before ordering. Our shirts are unisex Gildan Softstyle and run true to size. If you're between sizes or want a roomier fit, size up.

Bulk and group orders

Grade-level teams, PTAs and school orders follow the same 30-day claim window. For a bulk order with multiple affected items, email us with photos of each and we'll handle it as one claim.

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